| Designed
for Web Business |
| Customer
support is key to any business -- especially in ultra-competitive
markets such as the Internet. With Ace Help Desk System you can provide
your customers with the support they need, without increasing their
costs. Unlike competing products which require yearl |
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Ace
Help Desk System
There are many advantages to choosing Ace Help Desk System
as your customer support solution. Here are a few of them:
Key Advantages of Ace Help Desk System
- Unlike many solutions similar to Ace Help
Desk System, using our system does not require
your customers to create yet another account.
- Ace Help Desk System is powerful, fast and
secure. You will never have to wait for a
page to load. Refreshing the database takes
seconds, not minutes or hours.
- Customers can attach files to their tickets,
but only if you allow it in the administration
area.
- Multiple employees, technicians and/or administrators
may use the back end. The Help Desk will even
generate reports on how fast each of them
replies to tickets, and how many tickets are
open, closed and on hold.
- Customer support surveys. Only Ace Help
Desk System has this amazing feature. This
lets you get real, anonymous feedback from
your customers via an easy to use web based
form. Learn what they think of your service,
quickly and effectively.
- Customers can submit tickets via E-mail,
or through the actual help desk. Customers
can also reply to ticket notification E-mails.
- Ace Provides 24/7 customer support via E-mail,
Telephone and Help Desk. Some of our competitors
charge you just for answering an E-mail, we
answer the phone for free.
- Many, many more advantages. Check out our
Features Information
Listing for more features and advantages!
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How we stack up...
We are absolutely positive that with the advantages
above, the extensive list of features found on
our features information
page, and our product to product
comparison you will see that our software
provides the absolute best value in technology.
Put shortly, we give you the most bang for your
buck!
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