Ace Help Desk System Product

Yellow background indicates a unique feature that Ace supports that the other two comparable products do not support, an advantage that Ace offers over another product OR a feature that Ace does better than the other products.

Ace costs less, does more and is easier to use than any of its competitors. Below is a comparison chart to two of our most popular competing products:

	Ace	Kayako	DapperDesk
Cost (owned license):	$99	$349.00	$699.00
Requirements:	UNIX, NT/95, BSD, Solaris, MacOS, Etc. PHP4+ and MySQL	UNIX, NT/95, BSD, Solaris, MacOS, Etc. PHP4+, Zend Optimization, MySQL	UNIX, NT/95, BSD, Solaris, MacOS, Etc., PHP4+ and MySQL
Source Code Included at No Extra Charge:	Yes	No	No
License Allows Modifications to Source Code with No Extra Charge:	Yes	No	No
License Allows Removal of Copyright Notice:	Yes	No	No
Multiple Departments:	Yes	Yes	No
Unlimited Techs:	Yes	Yes	Yes
Robust Template:	Yes	Yes	No
Versatile Department Auto-Replies:	Yes	Yes	No
Multiple Priorities:	Yes	Yes	Yes
Multiple Ticket Status:	Yes	Yes	Yes
Custom Input Fields:	Yes	Yes	No
Client Ticket Notification On/Off:	Yes	No	No
Customize CSS stylesheet:	Yes	Yes	No
Customize Emails, Headers & Footers:	Yes	Yes	No
Auto-Ticket Management:	Yes	Yes	No
Powerful Ticket Search Engine:	Yes	Yes	No
Move Tickets Between Departments:	Yes	Yes	No
Auto responder keyword triggers:	Yes	No	No
Advanced Knowledge-base System:	Yes	Yes	No
POP3 E-mail Ticket Grabbing:	Yes	Yes	No
.Forward E-mail Ticket Grabbing:	Yes	Yes	No
File Attachements:	Yes	Yes	No
Advanced Attachements:	Yes	Yes	No
Multiple Attachements:	Yes	Yes	No
Customer Surveys:	Yes	No	No
Customer Satisfaction Reports:	Yes	No	No
Admin-to-Admin Messaging:	Yes	No	No
Private Ticket Comments and Highlighting of Comments for Easier Viewing:	Yes	No	No
SMS Messaging Capability with Truncation:	Yes	No	No
Admin Ticket Creation:	Yes	Yes	No
Notification Reply Support:	Yes	Yes	No
Source Code Included:	Yes	No	No
24/7 Phone Support:	Yes	No	Yes^
24/7 E-mail Support:	Yes	Yes	Yes*^
Free Updates:	Yes++	Yes*+	Yes (1 year)

^ Phone support is provided, but is limited and they may charge a fee for it.
*^ Business hours only.
*+ Updates are provided for a period of 12 months for an owned license and for a period of 6 months for a leased license. ++ Updates are provided for a period of 18 months after the initial order. After that, major updates (first digit version changes) are $49.95 each, and minor updates are free to $9.95 each.

Request More Information and Order: For more information, please contact us at our online questions and comments form. If you wish to place an order, please utilize our secure and easy to use online store.