Version 2.31 Now Released! Check out all the new features!
One of the most common questions we receive is "How
can Ace HelpDesk help my business?" The answer is
simpler than you would imagine. Ace HelpDesk enables
your customers to:
Submit and view the status of support requests (known
as Help Tickets)
Self-diagnose and resolve problems using the informational
knowledge base database
Receive automatic trigger and non-triggered auto-responses.
So, why use Ace HelpDesk System?
In short, your customers will be happier because
they will be better taken care of.
Customer support is key to any business -- especially
in ultra-competitive markets such as the Internet. With
Ace HelpDesk System you can provide your customers with
the support they need, without increasing their costs.
Unlike competing products which require yearly license
fees to be paid for inferior features, we provide true
enterprise technology with the features that large corporations
need, and small businesses want.
No other market helpdesk can provide the technical support
features that Ace HelpDesk solutions can. Our product
allows you to create literally thousands of departments,
each with many thousands of technicians. In addition,
our system has integrated features to help manage tickets
for you. We even can provide a custom auto reply for
each dept. of your company!
| "We've
been using the [Ace] HelpDesk for a few weeks now
and we really like it! Not only that, but they have
added a couple of features, per our request...and
they did it within a few days of us asking. VERY
good company to deal with!" --Tina (Owner
AffordableHost.com) |
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| "We
spent some time looking at different helpdesk systems
and chose Ace HelpDesk due to the great price &
feature set that met all our needs. This is a great
system, that is easy to use, customise and integrate.
Well worth a look." --Andrew McMaster (Co-founder
FindMyHosting.com) |
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| Read more testimonials from real customers
>> |
With security concerns as high as they are today, we
provide the absolute best in protection of customer
information and corporate information. Our software
stores all date in a secure My SQL database in an encrypted
binary format. Your technicians will only be able to
view their tickets, and administrators are able to view
all and even reply to tickets. Also, in the event that
a customer submits a ticket to the incorrect department,
Ace HelpDesk System allows you to move it to the correct
place!
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Ace HelpDesk Key Features:
Powerful and easy to use administration
panel.
Secure data storage technology to protect
privacy.
Powerful multi-administrator technology
to manage technicians.
Unlimited technicians can attend to any
given task, or dept.
Support for multiple departments in your
company.
Interdepartmental movement of tickets.
Ultra-fast, ultra-stable technological architecture
to guarantee up time.
Can handle tens of thousands of tickets
at any given moment!
Setup unique auto-replies for each of your
companies departments.
Variable inclusion in replies.
Detailed administration reports and back
end.
Admin can view all tech-customer conversations
and add comments.
Threads of replies can be moved to other
technicians or departments.
Full design customization and no
copyright display requirement.
Customize the ticket view, and ticket reply
dialogs.
Tickets can be placed on hold, activated
or closed.
When a ticket is on hold, the customer is
not able to reply.
'Hold' prevents unruly customer behavior
while keeping ticket visible.
Fully web based control panel.
Email notification options for staff.
POP3 and .forward E-mail ticket grabbing.
Database backup features and database restore
features.
Advanced knowledge-base system. Categories,
sub categories & questions.
Built in technical support system so you
can get help fast from us!
Click here to view full feature list...
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